FAQs

How do i place an order?

To place an order, just click on the ‘add to cart’ symbol below the item. Your order with postage and shipping costs, will be automatically calculated upon checkout ….. *If the ‘add to cart’ cart selection button seems difficult, It may help to have it centered on the screen.

Payment

At this time, we accept money orders, paypal (credit cards), Western Union, and bank wire transfers.

All payments taken with paypal is very secure and very private. *not paypal connected? Paypal is easy to set up, and takes only minutes, allowing users to pay directly by email or by a telephone number.

For Bulk Orders, We accept payments upto 50 % for booking your orders and 50 % on finishing your ordered products. We also accept LC payments for Bulk Payments.

Turnaround time / order processing

Once payment has been received, your order is entered into our processing queue. While we keep some items in stock, most of our products are built per request. Therefore, you must allow generally 1-4 weeks for your order to be processed and shipped. Most orders are shipped within 1-2 days, but in some situations such as high order volume or supplier delays (ex: for gemstones, crystals, or other ingredients we use) may cause the delay to be longer. We work hard to provide you with your order in a timely manner in any case.

Wholesale Business Status

Agate Stone Export offers wholesale status to businesses and individuals who sell energy tools, therapists, healers and other professionals. Wholesale status ranges from 15-30 percent depending on quantities.

To apply for wholesale status, you must create an account in our website. Once you have created your account or if you already have one and would like to apply for wholesale business, please contact us directly to our Specified Email agatestoneexport@gmail.com .

Minimum wholesale order is $1 500 on the first order. There are no minimums on subsequent orders.

Shipping and Returns

All postage and shipping costs will be for a standard 2nd class delivery, unless advised otherwise.

We usually ship via DHL and Fedex. Bulk Orders are also shipped via seaways which is very beneficial in shipping charges.

You don’t have to worry about excessive shipping charges being added to your order because the site gets the estimated postage for your order from the USPS computer. We charge you what the USPS calculates as the shipping cost of your order depending on the class of service you select. Seems as fair as we can make it.

PLEASE NOTE: The Post Office now says “Priority Two Day” or “Priority Three Day” mail. This is their estimate of the time it will take them to deliver AFTER we pack and deliver your order to the post office. We ship every Monday, Wednesday, and Friday. So don’t be misled by the Priority Two Day estimate from the post office. They do not guarantee that time, it is their estimate for their part of the process.

US, Canada, Mexico, and Overseas Orders

We ship by DHL, FEDEX and Other Postal Companies. The site will query the computer to get the estimated cost of the shipment based on weight and destination. We do not add anything to the computed amount of shipping costs. We now offer First Class International as a less expensive shipping option.  If you select this shipping method be aware that if your package does not arrive we will be able to provide you with DHL or FEDEX tracking that we shipped it but do not ask us to replace your items at our expense.

Returns and damaged items

Agate Stone Export’s Return Policy is simple: If any purchase is not what you want, return it within three weeks. We will refund the purchase price of the item upon receipt of the returned item. Send items to Agate Stone Export , Kathitodu, Near Lal Darwaza Road, Khambhat 388620, Gujarat, INDIA.

We take great care when packing your order, but If by chance the goods arrived damaged, please contact us at ” info@agatestone.net ” . Your Statutory rights are fully protected, and respected. Returns will be the soul responsibility of the customer, and a registered post may required.

“Orders may take upto 3 working days. Although most can be processed and shipped within 24hrs.

Undamaged Items

We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match how the real crystal appears physically. We do our utmost to photograph them and describe them accurately, but recognize that we can’t always meet everyone’s expectations. We don’t stock any crystals we wouldn’t want to own, so if it isn’t right – send it back. We do require that you notify us within 10 days of receiving the crystal, and that you have it back to us within 3 weeks. All sales are final 21 days after receipt.

If you are returning an item, once we receive the crystal in the same condition in which it was sent, we will refund your money by using the same means you used to pay for the item originally. We cannot reasonably refund the cost of postage.

Please wrap each item being returned securely in tissue or toilet paper, then wrapped that in bubble wrap. Tape the bubble wrap closed. Pack the tissue and bubble wrapped item in a sturdy box with at least one inch of additional packing material all around. Use a new box. Include all labels and any other materials provided with the crystal in the box. If the crystal is delicate or easily broken, it must be double boxed. Make sure the inner box is packed as noted above, then pack that box in another with at least 1/2 inch of bubble wrap or styroform padding all around. Mail the package to Agate Stone Export , Kathitodu, Near Lal Darwaza Road, Khambhat 388620, Gujarat, INDIA. Be sure to include your name address, and a copy of your invoice to assure prompt refund.

Shipping charges for returning items are the customer’s responsibility. Please wrap and pack the specimen carefully and insure the package for its value.

Damaged Items

We do apologize for any damage in shipment. We pack very carefully and take all possible precautions. However, on very rare occasions, damage does occur due to mishaps in transit. Please contact us at once if you receive an item damaged in the mail. We must be notified so that we can properly file an insurance claim. Please check all shipments immediately and keep all packing material and wrapping should an item be damaged. Contact us immediately by email at info@agatestone.net for complete instructions for processing the collection of any insurance and the refund of your purchase price. Please understand that if you do not assist us in filing an insurance claim we will be unable to successfully recover the value of the item from the Post Office, and will be unable to refund your purchase price.

Frequently Asked Questions